Warranty Information

Warranty:

We stand behind everything we build and pride ourselves on straightforward, no-hassle warranties. Working in the equipment business for over 10 years, we know this stuff happens.

DH_Structure All product bodies are guaranteed for 12 months or 1600 hours of operation. (Excluding accessories such as oil pipes, teeth, tracks, cutter edge, etc.). Normal maintenance according to the product manual.And work under normal working conditions.

Our warranty covers parts only, and does not include any labor. All warranty claims must be pre-approved by the manufacturer in order to be valid. This warranty will only apply if the product is installed, used, and maintained in accordance with the manufacturer's installation, operation, and maintenance instructions.

What Is Not Covered:

a. Damage to a product resulting from negligence.

b. Damage to a product resulting from unauthorized modification of the product.

c. Damage caused by not following the user manual.

d. Damage caused by natural wear on parts that are designed to wear out.

e. Damage caused by use in an environment that the product is not designed for.

f. Excavator/skid steer tracks are not covered by the warranty.

g. Paint chips, dings and scratches.

DH_Structure does not accept returns once the product is no longer in our possession. There will be no returns or refunds once the equipment has been picked up by a shipping company or delivered. No exceptions. We offer a 12 month warranty or 1600 hours on all excavator attachments and skid steer attachments from date of purchase.

Aftersales:

At DH_Structure , we take pride in providing excellent after-sales service to our valued customers. We understand that even the most reliable machines can encounter issues from time to time, which is why we have developed a streamlined process to diagnose and resolve any problems quickly and efficiently. Our machines are designed to be user-friendly, with straightforward maintenance procedures and easy-to-replace parts. In most cases, we can guide our customers through the repair process over the phone or through video conferencing. Rest assured that our after-sales service is reliable, efficient, and effective. We are committed to ensuring that our customers receive the highest level of support, they can continue to benefit from our machines' performance and durability for many years to come.

If there is any problem with the product, please contact us by filling in the form below and we will contact you as soon as possible or send an email.
E-mail: danny.bm@hbhtrade.com